Refund Information

Cancellation & Refund Policy

This policy explains how cancellation, change, refund, and travel credit requests are handled by FlightsReserva. Because flight tickets are issued under airline and supplier fare rules, eligibility for a refund or change depends on the specific ticket, route, fare class, airline policy, and timing of the request.

FlightsReserva is an independent travel assistance service. We help submit and manage requests, but airlines and suppliers make the final decision on refund eligibility, penalties, credits, waivers, and processing timelines.

How To Request A Cancellation

1. Contact us as soon as possible with your booking reference and passenger name.
2. Tell us whether you want to cancel, change dates, request credit, or review refund options.
3. Our team will check the applicable fare rules and supplier policy.
4. We will explain known fees, restrictions, and available options before processing where possible.

Refund Eligibility

• Refundable tickets: May be refunded according to airline rules, less applicable penalties or service fees.
• Non-refundable tickets: Usually do not qualify for cash refunds but may allow airline credit or date changes.
• Partially used tickets: Refund value, if any, is calculated by the airline or supplier.
• No-show bookings: Missing a flight or failing to cancel before departure may remove refund or credit eligibility.
• Airline schedule changes: Major airline-initiated changes may qualify for rebooking, credit, or refund based on carrier policy.

Non-Refundable Charges

Some charges may be non-refundable even when part of a booking is eligible for refund. These may include service fees, payment processing charges, supplier handling fees, insurance premiums, optional add-ons, seat fees, baggage fees, or charges already used.

Processing Timelines

Refund timelines vary by airline, supplier, bank, and payment method. After approval, many refunds may take several business days or billing cycles to appear. International itineraries, multi-airline tickets, disputed payments, or manual airline review can take longer.

Travel Credits And Vouchers

Some airlines issue future travel credits or vouchers instead of cash refunds. Credits may have expiration dates, passenger restrictions, route limits, reissue fees, fare differences, or airline-specific terms. Customers are responsible for reviewing and using credits before expiration.

Customer Responsibilities

• Submit cancellation or change requests before scheduled departure whenever possible.
• Review fare rules and ticket restrictions before purchase.
• Provide accurate booking and passenger details for verification.
• Monitor email and phone communications for airline or agency updates.